About Krain Care Services
A registered NDIS provider specialising in psychosocial disability, mental health, AOD recovery, and forensic support — built on lived experience and deep sector expertise.
Our Mission
To empower people with psychosocial disability to live meaningful, self-directed lives — through recovery-oriented, trauma-informed support that builds capacity, independence, and connection.
Our Vision
A community where every person, regardless of their mental health history or background, has access to the support they need to thrive.
Our Story
Krain Care Services was founded with a clear purpose: to fill a gap in the NDIS market for genuinely specialist psychosocial disability support. Too many people with complex mental health, AOD, and forensic backgrounds were falling through the cracks of a system that wasn't designed with their needs in mind.
We built Krain Care Services from the ground up to be different — a provider that brings real clinical expertise, lived experience, and a deep commitment to recovery-oriented practice to every participant we support.
Today, we work alongside participants, their families, support coordinators, and the broader service system to deliver supports that make a real difference — not just in NDIS plans, but in people's lives.
Founder & Director
Meet the Founder
Tatenda
Founder & Director, Krain Care Services
Tatenda founded Krain Care Services with a vision to create a provider that truly understands the complexity of psychosocial disability — one that brings specialist knowledge, genuine compassion, and a recovery-oriented approach to every person it supports.
With extensive experience across mental health, AOD recovery, and forensic disability services, Tatenda has seen first-hand the difference that the right support at the right time can make in a person's recovery journey.
Tatenda leads a team of dedicated practitioners who share a commitment to person-centred, trauma-informed practice — and to building a service that participants, families, and referrers can trust.
Our Values
Recovery-Oriented
We believe in every person's capacity for recovery and growth, and we build our supports around that belief.
Trauma-Informed
We recognise the impact of trauma and create safe, respectful environments where people feel heard and supported.
Person-Centred
Every support plan is built around the individual — their goals, their strengths, and their vision for their own life.
Collaborative
We work in genuine partnership with participants, families, and the broader service system to achieve the best outcomes.
Accountable
We hold ourselves to the highest standards of practice, governance, and participant safety.
Inclusive
We welcome people from all backgrounds and are committed to culturally safe, non-judgmental practice.
Our Practice Approach
Everything we do is grounded in evidence-based, recovery-oriented practice frameworks.
Recovery-Oriented Practice
We support participants to define their own recovery goals and build the skills, connections, and confidence to achieve them.
Trauma-Informed Care
We create safe, predictable, and empowering environments that acknowledge the role of trauma in people's lives.
Strengths-Based Support
We focus on what people can do, not what they can't — building on existing strengths to create lasting change.
NDIS Registration & Quality
Krain Care Services is a registered NDIS provider, audited against the NDIS Practice Standards and Quality and Safeguarding Framework. Our registration covers psychosocial recovery coaching, specialist support coordination, supported independent living, therapeutic supports, and capacity building. You can verify our registration on the NDIS Provider Register.
Ready to Work With Us?
Contact our team to discuss how we can support you or someone you care about. Call us on +61 411 262 893 or email info@krainservices.org.